Refund policy

We maintain a 100% non-refundable policy and do not accept returns under any circumstances.

Please ensure that all shipping information is accurate before placing your order. We cannot be held responsible for orders that are lost due to incorrect shipping details provided at checkout. Additionally, we are not liable for packages that are lost or stolen during transit.

If you have any questions or concerns prior to placing your order, we encourage you to contact us at millpondcandles@gmail.com.

Damages & Order Issues

We take great care in packing your order. Please inspect your items as soon as they arrive and contact us immediately if your order is defective, damaged, or incorrect so we can address the issue promptly. Picture of the box and items damaged will need to be provided before replacement is shipped.